Privacy Policy / Terms & Conditions
Privacy Policy
At Pulse363, your privacy and personal safety are important to us. This Privacy Policy explains how we collect, use, store, protect, and share your information when you use our mobile application, website, and related services.
By using Pulse363, you agree to the practices described in this Privacy Policy. This policy complies with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and other applicable laws in the United Arab Emirates.
1. About Pulse363
Pulse363 is a personal safety and smart check-in platform that helps users stay connected through safety check-ins, emergency alerts, trusted contact notifications, location sharing (when enabled), and other personal safety features. The platform is developed and operated by Evonicsoft.
2. Information We Collect
We collect personal information necessary to provide Pulse363 services in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021). This may include your name, email address, phone number, profile photo (optional), emergency contact details, account credentials, device information, IP address, app usage data, crash reports, and location information (with your permission) to support safety check-ins, emergency alerts, and other core app features.
3. How We Use Your Information
Your information is used to:
- Provide and maintain Pulse363 services.
- Enable safety check-ins and emergency alerts.
- Improve app performance and user experience.
- Detect fraud, security risks, and misuse.
- Provide customer support.
- Meet legal obligations.
- Send marketing communications only with your explicit consent.
4. Emergency & Trusted Contact Features
Pulse363 allows you to add trusted contacts for safety purposes. When emergency features or missed check-ins are triggered, selected information may be shared with your chosen contacts to provide timely assistance.
5. Data Storage & Security
We use industry-standard security measures, including encrypted connections, secure cloud infrastructure, access controls, and monitoring systems to protect your personal information. However, no system can guarantee complete security.
6. Data Breach Notification
If a personal data breach occurs, we will notify the relevant UAE authority and affected users where required under the UAE Personal Data Protection Law (PDPL).
7. Data Retention
We keep your information only for as long as necessary to provide our services, comply with legal requirements, resolve disputes, and enforce our policies. Data is securely deleted or anonymized when no longer required.
8. International Data Transfers
Where necessary, your data may be transferred outside the UAE using trusted service providers. Any international transfer is carried out in accordance with the UAE PDPL and appropriate legal safeguards.
9. Account & Data Deletion
You can request account deletion through the app. After identity verification, your personal data will be deleted from our active systems, except where retention is required by law or for security, fraud prevention, or dispute resolution.
10. Third-Party Services
We use trusted third-party providers for cloud hosting, analytics, WhatsApp OTP delivery, location services, local notifications, authentication, and crash monitoring. These providers process data only to support our services and under appropriate security obligations.
11. Cookies & Tracking Technologies
We use cookies and similar technologies to improve website functionality and user experience. Where required by law, we will obtain your consent before using cookies for marketing or advertising purposes.
12. Data Protection Officer (DPO)
We have appointed a Data Protection Officer (DPO) to oversee compliance with the UAE PDPL. For privacy-related questions or requests, you can contact us at hello@pulse363.com
13. Children's Privacy
Pulse363 is not intended for children without the consent required under applicable UAE laws. We comply with the UAE Child Digital Safety requirements and apply additional protections for users under 18 years of age.
14. Your Rights as a Data Subject
Under the UAE PDPL, you have the right to access, correct, delete, restrict, transfer, or object to the processing of your personal data, and to withdraw your consent where applicable.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website or within the application and will become effective upon posting.
16. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
Pulse363
Email: hello@pulse363.com
Terms & Conditions
These Terms & Conditions govern your access to and use of Pulse363. By using our app, website, or related services, you agree to comply with these terms and all applicable laws of the United Arab Emirates (UAE). Please read them carefully before using Pulse363.
1. Acceptance of Terms
By using Pulse363, you agree to these Terms & Conditions and all applicable laws of the United Arab Emirates (UAE).
2. Eligibility
You must be at least 18 years old, or use the app with the consent of a parent or legal guardian, as required by applicable UAE laws.
3. User Account
You must be at least 18 years old, or use the app with the consent of a parent or legal guardian, as required by applicable UAE laws.
4. Acceptable Use
You agree to use Pulse363 only for lawful purposes. Misuse of the app, providing false information, or violating UAE laws is prohibited.
5. Safety Features & Location Services
Pulse363 uses location services to provide safety check-ins, emergency alerts, and trusted contact notifications. Disabling location permissions may affect certain features.
6. Trusted Contacts & Emergency Alerts
You are responsible for managing your trusted contacts. When safety features are activated, relevant information may be shared with your selected contacts to provide assistance.
7. Privacy & Data Protection
Your personal information is collected, processed, and protected in accordance with our Privacy Policy and the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).
8. Intellectual Property
All content, software, trademarks, logos, and other materials within Pulse363 are owned by Evonicsoft and protected under applicable intellectual property laws.
9. Limitation of Liability
Pulse363 is designed to support personal safety and does not replace emergency services. To the extent permitted by UAE law, Evonicsoft shall not be liable for indirect or unforeseen damages arising from the use of the app.
10. Changes to Terms & Governing Law
We may update these Terms & Conditions at any time. Continued use of Pulse363 indicates your acceptance of the revised terms. These Terms are governed by the laws of the United Arab Emirates, and any disputes shall be subject to the jurisdiction of the competent UAE courts.
Pulse363
Email: hello@pulse363.com