This Data Deletion Policy explains how Pulse363 users can request and permanently delete their account and associated data.
Pulse363 is committed to providing users with transparent and secure control over their personal information in compliance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and other applicable regulations
1. In-App Data Deletion Feature
Pulse363 provides a built-in account and data deletion feature directly within the mobile application.
Users can permanently delete their account and associated personal data at any time.
2. How Users Can Delete Their Data
To delete your account and associated data:
- Open the Pulse363 mobile application.
- Navigate to:
Profile → Settings → Delete Account - Complete the required identity verification process.
- Confirm the deletion request.
Once confirmed, the deletion request will be securely processed.
3. Verification Requirement
For security and fraud prevention purposes, Pulse363 requires users to verify their identity before account deletion is completed.
Verification may include:
- Password confirmation
- One-Time Password (OTP) verification
- Email verification
- Device authentication
This process helps prevent unauthorized deletion requests.
4. What Data Is Deleted
Upon successful verification and confirmation, Pulse363 permanently deletes or anonymizes the following data from active systems:
- User profile information
- Email address
- Phone number
- Trusted contact data
- Safety check-in history
- Personal settings
- Uploaded profile images
- Associated app activity linked to the user
Any other personal data processed based on your consent
5. Data Retention Exceptions
Under the UAE PDPL, the right to erasure is not absolute. Certain limited information may be retained temporarily if required for:
- Legal compliance
- Fraud prevention
- Security investigations
- Abuse prevention
- Enforcement of legal obligations
Any retained information is protected under strict security controls in accordance with applicable laws.
6. Your Rights Under UAE Law
Under the UAE PDPL, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Restrict or stop the processing of your personal data
- Object to automated processing
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details provided below.
7. Deletion Processing Time
Most deletion requests are processed within thirty (30) days of confirmation. Upon completion of the deletion process, you will be notified via the email address associated with your account.
In some cases, complete removal from backups and distributed systems may take additional time as part of standard system maintenance and security procedures. Personal data will not be retained after the purpose of processing has been fulfilled, unless anonymized or required by law.
8. Third-Party Services
Pulse363 uses trusted third-party service providers for operations such as cloud hosting, analytics,WhatsApp OTP,location services, and local notifications. Where third-party services are connected to your Pulse363 account, we will instruct these providers to delete your personal data in accordance with your deletion request, to the extent applicable.
Users should review the policies of applicable third-party platforms where necessary.
9. Contact Us
If you experience issues deleting your account, require assistance, or wish to exercise your data protection rights, please contact:
Pulse363
Email: hello@pulse363.com